How Satisfied Are You With Your Current Patient Satisfaction Program? Some Thoughts To Consider...

Patient Satisfaction is a topic that all U.S. hospitals are concerned about. Receiving feedback is critical in today's health care environment.

Are you satisfied with the information you are currently receiving from your patient satisfaction surveys?

Did you know that you can gain more insights from your patients by using Cooper Research?

Cooper Research offers the most complete and actionable patient satisfaction program available. Call us today at 513-489-8838 and we'll prove it.

What are some of the advantages of the Cooper approach?

Phone Interviews Instead Of Surveys By Mail

• Better response rates
• More complete information from your patients
• Ability to probe and clarify answers
• Better balanced sample for more accurate results
• Much faster results

Full Verbatim Comments From Your Patients

• It's tough to know how to improve unless you truly understand what your patients tell you in their own words
• Cooper researchers are extensively trained to follow up on open-ended questions to capture richer details
• Verbatim comments are coded into specific categories that go beyond simple positive and negative groupings

Customized Questions Specific To Your Hospital

• Customized to your hospital's unique features and departments
• Relevant to your hospital's competitive environment
• Focused on your hospital's key concerns and competitive issues

Analysis Of Survey Data In A Way That Makes Sense

• Let Cooper make sense of patient satisfaction data and provide you with actionable recommendations in the format and timetable of your choice
• Allow Cooper to provide your reports ranging from basic topline to in-depth analysis and presentations
• Have your staff demonstrate how patient satisfaction information can be clearly tied to your hospital's specific strategic initiatives

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